Salym Finance IFC adheres to the principles of customer protection as the basis of reasonable microfinance in its activities. Customers working with our company can expect to receive high-quality and affordable services.

Principles of customer protection:

• Provision of products that meet the needs and capabilities of customers,
• prevention of excessive customer debt,
• transparency,
• responsible pricing,
• fair and respectful attitude to clients, prevention of any form of discrimination,
• confidentiality of customer information,
• fair mechanisms for consideration and settlement of complaints.