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Salym Finance IFC adheres to the principles of customer protection as the basis of reasonable microfinance in its activities.
Сustomers working with our company can expect to receive high-quality and affordable services.

Principles of customer protection:

  • Provision of products that meet the needs and capabilities of customers,
  • prevention of excessive customer debt,
  • transparency,
  • responsible pricing,
  • fair and respectful attitude to clients, prevention of any form of discrimination,
  • confidentiality of customer information,
  • fair mechanisms for consideration and settlement of complaints.

 

Certificate