Principles of customer protection
Salym Finance IFC adheres to the principles of customer protection as the basis of reasonable microfinance in its activities.
Сustomers working with our company can expect to receive high-quality and affordable services.
Principles of customer protection:
- Provision of products that meet the needs and capabilities of customers,
- prevention of excessive customer debt,
- responsible pricing,
- fair and respectful attitude to clients, prevention of any form of discrimination,
- confidentiality of customer information,
- fair mechanisms for consideration and settlement of complaints.